FAQ

Frequently Asked Questions:

You can book easily via our booking portal. There you will find availabilities and prices.

Alternatively, you can call us, leave us a message on WhatsApp or Instagram, or write us an email.

If you would like a quote with specifics, feel free to contact us anytime by email: buchung@stm-cars.de

Requirements to book a car:

  • 21 years or older
  • Possession of a valid driver's license

Upon delivery, the car is always at least charged to 80% so you can drive right away.

You can charge at all public charging stations in Munich with our SWM card, or at all Tesla charging stations - even abroad. 

Recently, the rental prices include a flat rate for electricity, which is 20€ per day and is based on the average consumption of all customers. This has the advantage that you do not receive any charging bills afterwards from us and can charge anywhere without much thought.

Our Teslas do not have to be returned fully charged.

We will show you how to charge during the handover.

 

In addition, you can watch a video from us about Supercharging at Tesla here:

We want to make your rental as comfortable as possible, that's why we deliver and pick up our cars in the Munich area free of charge.

Alternatively, you can select a self-pickup when booking and save 10 euros self-pickup discount. The pickup will then take place at our office at Schwabinger Tor (Leopoldstr. 180; 80804 Munich).

For the handover you only need to bring your driver's license, ID and (if payment is still outstanding) the EC or credit card.

At each handover, we carefully go through all existing damages with you. These are also listed on the handover protocol, which we will send you by e-mail after the handover. 

All our vehicles are fully insured and registered as rental cars.

Deductible:

  • Model S: 2500 EUR
  • Model 3/Y: 1000 EUR

In order to reduce the deductible to 0 Euro, we would like to recommend you to get a separate rental car insurances, which you can get out yourself.

Carassure: https://carassure.de/?gclid=CjwKCAiAt9z-BRBCEiwA_bWv-OSIOmu4jXkzouDiZkxVmULHkZxbMJuyMlcsps8W03TgO2pjgejWERoCTRoQAvD_BwE

HanseMerkur: https://www.hansemerkur.de/mietwagen-versicherung

You do not have to pay a deposit.

You can pay directly via our booking portal, PayPal, by bank transfer or at the handover with bank or credit card.

Cash is not accepted.

The most important thing is to stay calm!

If you have had an accident with others, feel free to involve the police. Otherwise, we are available around the clock and will assist you with any questions.

If you have any further questions, please feel free to contact us

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