FAQ

Frequently asked questions

You can easily book through our renting portal, you will also find prices for each model.

If you encounter any problems, feel free to contact us.

If you have a special occasion or wishes, just send us an email:

buchung@stm-cars.de

Renting requirements:

  • 21 years of age
  • drivers license

The first charge (80%) will be on us! 

You can charge your Tesla at all openly accessible chargers and Superchargers. We will provide a card which allows you to charge.

The charged amount will be charged after your car is returned.

You do not have to charge the car before leaving it.

We will show you how to charge the car when we hand the car over.

 

If you are still unsure, feel free to watch the following tutorial on how to charge a Tesla at a Supercharger:

We want to ensure it is easy to rent a car, therefore we will not only deliver the car anywhere, but you can also drop it off anywhere in Munich when you are done.

Alternatively you can pick it up at our offices and get a 10€ discount. You will be able to pick it up close to the subway station „Laim“ at our office.

For the delivery or pickup you only need to have your drivers license, a photo ID and if you have not yet paid a credit or debit card.

During delivery we will go through any damages the car might have. These will be documented in a protocol which we will send you to your email address you provided to ensure there will be no confusion.

All cars are fully insured.

Co-pay:

  • Model S: up to 2500 Euro
  • Model 3/Y: up to 1000 Euro

If you would like an ease of mind with 0 co-pay we can recommend getting a car rental insurance. Here are our recommendations:

 

Carassure: https://carassure.de/?gclid=CjwKCAiAt9z-BRBCEiwA_bWv-OSIOmu4jXkzouDiZkxVmULHkZxbMJuyMlcsps8W03TgO2pjgejWERoCTRoQAvD_BwE

HanseMerkur: https://www.hansemerkur.de/mietwagen-versicherung

There will be no safety deposit for any of our cars.

You can pay directly on your booking page with PayPal, bank transfer or credit card. Alternatively you can pay on delivery via credit or debit card.

We do not accept cash.

First: Stay calm! 

If you were apart of an accident, do not hesitate to call the police for assistance. Additionally we will be available around the clock to help you. The car is insured, you are insured so there is no reason to be worried.

If you have further questions, please contact us here:

Kontaktiere uns!